Sushritha Mahanth
Technical Specialist | HCL Tech | Hyderabad
- Role
- Technical Specialist at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sushritha Mahanth
Dynamic Service Desk Specialist with a strong foundation in technical troubleshooting, system monitoring, and providing excellent customer support. • Experienced in resolving complex technical issues across diverse systems and ensuring smooth operations for clients worldwide. • Known for fast response times, creative problem-solving, and dedication to improving customer satisfaction and team efficiency.Technical Troubleshooting: Successfully resolve technical issues across multiple applications, systems, and devices, reducing downtime and improving user productivity. • System Monitoring & Maintenance: Monitor systems for errors and proactively address potential issues, contributing to system reliability and business continuity. • Vendor & Component Management: Collaborate with vendors for hardware and software replacements, ensuring timely resolution of advanced technical issues. • Remote & Cloud Support: Offer efficient support via phone, email, and chat for cloud-based and web-based platforms, handling high volumes of daily requests with accuracy. • Documentation & Knowledge Sharing: Develop user-friendly support documentation that empowers end-users to troubleshoot independently and extend their system skills. • Data Entry & Analysis: Maintain service databases with accurate, up-to-date entries, and analyze data to track service trends, improve processes, and guide decision-making. • Customer Service Excellence: Consistently deliver excellent customer service, with a focus on clear communication and proactive follow-up, resulting in high satisfaction rates. • Team Collaboration: Work with cross-functional teams, including sales and technical departments, to deliver solutions that align with business objectives and client needs. • Process Improvement: Implement and recommend strategies to streamline operations and enhance the efficiency of service desk processes.
Experience
Technical Specialist
Sep 2025 — Present · IN
Education
Duddupudi
Pre university, Computer Science
Karnataka State Women University, Bijapur
Bachelor of computer applications, Computer Science
2018 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.