Sushmita Roy
Business Excellence and Service Excellence,Quality, Re-engineering service processes, CSAT , NPS, VOC management Continuous Improvement methodology deployment , Lean & Six Sigma projects, Customer Service Operations
- Role
- General Manager, Business Excellence-resort Operations at Mahindra Holidays & Resorts India Limited
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sushmita Roy
Dynamic and results-driven leader with extensive experience, specializing in process…
Experience
General Manager, Business Excellence-resort Operations
Mahindra Holidays & Resorts India Limited
Oct 2023 — Present · Chennai, IN
Cross Functional High impact strategic projects, Developing Model Resorts, Digitization of complex manual processes, Lean Six Sigma project mentoring, Conducting trainings on six sigma methodologies & Driving continuous improvement.
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