Sushmita Paul
Committed to Retail Excellence I Building businesses and teams that last
- Role
- Chief Strategy Officer at Reliance Retail
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sushmita Paul
I believe retail and consumer businesses succeed when they stay deeply connected to customers, and when teams are empowered to deliver with speed and ownership. Over the years I’ve learned that while models and formats may evolve — from hypermarkets to quick commerce — what matters most is listening to customers and responding with relevance, value, and consistency.My career has been about building and transforming businesses with that principle in mind. I enjoy working on strategy and big-picture growth, but also on the detail of operations, supply chain, and customer experience. What I value most is shaping strong teams and cultures — creating environments of trust where people feel ownership and pride in what they build.
Experience
Chief Strategy Officer
Mar 2024 — Present · Mumbai, IN
Education
Delhi University
BA (Honors), Mathematics
1995 — 1998
Skills
- Six Sigma
- Cross-Functional Team Leadership
- Team Leadership
- Supply Management
- Marketing
- Analytics
- Business Strategy
- Team Management
- Management
- Operational Excellence
- Strategy
- Service Delivery
- Business Analysis
- Competitive Analysis
- Operations Management
- Business Intelligence
- Quality Management
- Merchandising
- Retail
- Outsourcing
- Crm
- Business Transformation
- Vendor Management
- Business Process Improvement
- Project Planning
- Supply Chain
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