Sushmita Singh
Co-Founder & Head – Customer Success and Product Enablement | Driving Operational Excellence
- Role
- Co-founder & Head Customer Success and Product Enablement at Faclon Labs
- Location
- Palo Alto, CA, US
- LinkedIn followers
- 500 followers
About Sushmita Singh
At Faclon Labs, I co-founded with a simple belief: technology should empower industries to work smarter. Today, I help enterprises adopt solutions like Vision AI, MES, Energy Management, and beyond, to cut downtime, save energy, and unlock operational excellence. My goal is to make every client’s journey with Faclon seamless and impactful.
Experience
Co-founder & Head Customer Success and Product Enablement
Jun 2022 — Present · Palo Alto, CA, US
As Co-Founder and Head – Customer Success and Product Enablement at Faclon Labs, I focus on translating advanced industrial technologies into measurable business outcomes for enterprises. My role integrates customer success strategies with product enablement to ensure organizations unlock the full potential of our Industrial AI platform.At Faclon Labs, I lead initiatives to- Enable enterprises to adopt our Vision AI and achieve real-time defect detection, workplace safety compliance, and quality assurance across manufacturing lines- Drive deployment of Energy Management Systems, helping clients realize 10–20% energy savings and align with sustainability goals like ISO compliance- Support the rollout of Predictive Maintenance solutions, reducing unplanned downtime and extending asset life through AI-driven insights- Facilitate adoption of Busbar Monitoring, Intelligent HVAC Automation, and MES & OEE Suites, delivering operational excellence across plants.By aligning product capabilities with client priorities, I ensure every deployment moves beyond technology implementation to deliver tangible ROI, improved operational KPIs, and long-term client success. My focus is on building scalable adoption models and driving enterprise-wide transformation through Faclon’s cutting-edge AI and IoT solutions.
Education
Delhi University
Bachelor of Applied Science - BASc, Life Sciences
2011 — 2014
Sheiling House School
Grade 10, Science
2008 — 2009
Sir Padampat Singhania School
Grade 12, Biology + Biotechnology
2010 — 2011
CSJM Universtity
Master's degree, Environmental Science
2014 — 2016
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