Sushmita Sabat
Key Account Manager – B2C at Thyrocare | 6+ Years in Banking, Insurance & BPO | Client Servicing, Invoicing & Compliance Specialist | Driving CX, Process Excellence & Relationship Management
- Role
- Key Account Manager at Thyrocare Technologies Ltd.
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sushmita Sabat
I am an experienced professional with over 6 years of expertise across Banking, Insurance, BPO, and Healthcare, with a strong track record in client servicing, compliance management, and process excellence.Currently, I work as a Key Account Manager – B2C at Thyrocare Technologies Ltd, where I am responsible for handling key client accounts, ensuring smooth service delivery, accurate invoicing & billing, and driving overall client satisfaction. My role demands building and maintaining strong client relationships, resolving service-related queries, and collaborating with cross-functional teams to ensure seamless diagnostic service experiences.Previously, I have worked in Axis Bank, Viztar Infotech, and Reliable Business Solutions & Services, where I gained in-depth experience in quality assurance, compliance, RCA, and training programs. These roles enabled me to develop a strong foundation in governance, risk control, and process improvement, ensuring adherence to industry standards while enhancing customer experience (CX).
Experience
Key Account Manager
Jul 2025 — Present · Mumbai, IN
Key Account Manager – B2C DepartmentHandling key client accounts in the B2C division with responsibility for end-to-end client servicing, query resolution, and relationship management. Ensuring accurate invoicing and billing processes while coordinating with internal teams to deliver seamless diagnostic services and strengthen client satisfaction.
Education
University of Mumbai
Bachelor of Commerce - BCom
Ramalingam Educational Foundation English High School
Bachelor of Commerce - BCom, Business/Commerce, General
Welingkar Institute of Management
MBA in finance banking and investment
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