Sushmita Nagar
As a Customer Support Specialist at Amazon, committed to delivering exceptional service while developing leadership skills, expanding technical knowledge, and growing into roles that drive team and customer success.
- Role
- Agent at Amazon
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Sushmita Nagar
My name is Sushmita Nagar. I am originally based in Nagpur.I hold a Bachelor of Commerce degree, which has been the foundation of my professional approach to business operations.I have over 1.5 years of experience in International Customer Support, specifically focusing on the North American (NA) region. My career began at Hexaware Technologies, where I spent five months as a Customer Support Executive. In that role, I handled a dual-channel process (voice and chat) for Amazon’s retail sector, focusing on customer advocacy, refund management, and rapid resolution of product issues.Following that, I moved to the Amazon Development Centre as a Customer Support Specialist for over a year. While the roles shared similar foundations of empathy and efficiency, my focus shifted toward a blended process, primarily handling voice interactions. A key distinction there was managing CAP CX, where I was responsible for account protection and ensuring compliance with global company policies to prevent account and product misuse.Across both organizations, I have remained data-driven, consistently exceeding strict KPIs while maintaining high standards of professional discipline and schedule adherence. I take pride in being a bridge between the company and the customer, ensuring every interaction adds value to the brand.\"
Experience
Agent
Aug 2024 — Present
Investigate customer accounts and transactions to detect and prevent concession abuse. Analyze patterns and behaviors to identify fraudulent activities and take necessary action. Communicate with customers professionally to resolve disputes and ensure compliance with Amazon’s policies. Maintain a high level of confidentiality while handling sensitive data.
Education
Maharashtra State Board of Technical Education, Mumbai
High School Diploma
2018 — 2019
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Commerce - BCom, Communication and Media Studies
RK University
Bachelor of Commerce - BCom
RK University
Bachelor of Commerce - BCom, Accounting
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
3rd+ RTMNU
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Commerce - BCom, Accounting
NCVT
Bachelor of Industrial Engineering
2020 — 2021
Maharashtra State Board of Technical Education, Mumbai
High School Diploma
2006 — 2017
RTMNU Study Stuffs
B.com (3rd Year)
2020 — 2025
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