Sushmita Mukherjee
Senior Technical Lead Implementation Consultant @MindGraph
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WORK HISTORY
Senior Technical Lead Implementation Consultant @MindGraph
Berlin, DE
Mind Graph | Sprinklr Working for Samsung Germany • Handle the post go-live change management of configuration throughout the customer life cycle in Managed Services Team for Contact Centre.• Identify, comprehend and clearly articulate customers\' requirements to generate an end-to-end solution to their business challenges.
EDUCATION
Nagpur University
Bachelor of Engineering - BE, Electrical and Electronics Engineering
ABOUT SUSHMITA MUKHERJEE
With 10 years of hands-on Business Analysis and change management experience in the FinTech and banking/insurance sectors, I specialize in translating business strategy into high-impact product and CRM implementations.My core domains include CRM configuration, contact-centre technologies (CX, Sprinklr CCaaS), quick-commerce and Banking Fintech Insurance ecosystems, and vendor-led transformations. I excel at stakeholder engagement (C-Suite to frontline), process reengineering (AS-IS/TO-BE mapping) and driving adoption through structured change programs.Seeking to leverage this background into senior business-analysis roles—especially those driving digital-first CX/CCaaS transformations, rapid-commerce growth, or end-to-end Strategy in hyper-scale environments. I bring a unique combination of strong technical understanding + consulting mindset + hands-on delivery.If you are looking to bridge business strategy with product and tech execution—let’s connect.
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