Sushmita Das
Concierge - Enterprise Support Specialist | Cloud Billing & Account Management | Customer Advocacy at AWS
- Role
- Bill & Acc Specialist i (Concierge) at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sushmita Das
Aspiring Customer Success Manager with nearly 8 years of experience in service delivery, cloud support, and customer success. Proven ability to lead cross-functional initiatives, drive customer satisfaction, and develop solutions that enhance cloud service adoption and retention. Skilled in content optimization, stakeholder communication, and strategic escalation management. Seeking to leverage my expertise in a dynamic team to drive business outcomes and customer impact.
Experience
Bill & Acc Specialist i (Concierge)
Oct 2025 — Present · IN
Educate Enterprise Support customers in all areas related to Billing and Accounts, advising them on navigating and optimising cloud spend, while guaranteeing payment punctuality. A voice of the customer, partnering with AWS teams to advocate on their behalf and identify solution building opportunities.
Education
B.P. Poddar Institute Of Management and Technology
Bachelor of Business Administration, Human Resources Management and Marketing
2015 — 2018
Seven Set Annexe Hr Sec School, Shillong
High School Diploma, Business/Commerce, General
2013 — 2015
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