Sushma V.
- Role
- School Success Manager at Uolo.Com
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sushma V.
Passionate about transforming learning into engaging experiences! I believe that learning should be interactive, impactful, and accessible. With a strong foundation in instructional design, e-learning development, and corporate training, I craft digital learning experiences that truly resonate with learners. From designing immersive e-learning modules in Articulate Storyline to managing LMS course setups and learner analytics, my goal is to create learning that inspires action. My experience in customer success and stakeholder collaboration has reinforced my belief that great learning solutions come from understanding people first. For me, e-learning isn’t just about content—it’s about creating experiences that drive engagement, retention, and growth. I’m always eager to explore new tools, technologies, and strategies to make learning more effective and enjoyable. Let’s connect and explore how we can redefine learning together!
Experience
School Success Manager
May 2024 — Present · Bangalore Urban, IN
E-learning Content development Designed engaging digital learning experiences using Articulate Storyline 360.Developed interactive modules with branching scenarios, knowledge checks, and simulations.Created microlearning content to enhance retention and accessibility.Implemented adaptive learning paths to personalize the learning experience.Collaborated with SMEs and stakeholders to align content with learning objectives.Ensured SCORM and xAPI compliance for seamless LMS integration.Enhanced courses with audio-visual elements using video editing and voiceover tools.Conducted QA and usability testing to refine and optimize e-learning modules.2. Customer Relationship ManagementResolved customer issues efficiently, addressing concerns related to product access, navigation, and technical troubleshooting.Monitored and analyzed user reports to identify trends, pain points, and opportunities for product improvement.Ensured 100% renewal and retention rates by proactively engaging with customers and providing timely solutions.Managed onboarding and training for clients, ensuring smooth adoption of products and maximizing user satisfaction.Collaborated with cross-functional teams (product, sales, and support) to enhance customer experience and streamline processes.Implemented customer feedback loops to improve product functionality and overall service quality.Developed support documentation and FAQs to empower users with self-help resources and reduce support tickets.Maintained long-term client relationships by offering personalized support, strategic guidance, and ongoing engagement.
Education
B. M. S. College of Engineering
Bachelor of Engineering - BE
Regional Institute Of Education ,Manasagangothri Mysore
Master of Education - MEd
2021 — 2022
Indira Gandhi National Open University
Master's degree
2017 — 2019
Vijaya Teachers College - India
Bachelor's of Education
2018 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.