Sushma B
Senior ServiceNow Technical Consultant
- Role
- Senior Servicenow Technical Consultant at Technovision, Inc
- Location
- Harrisburg, PA, US
- LinkedIn followers
- 500 followers
About Sushma B
Certified Senior ServiceNow Technical Consultant with 9+ years of IT experience, delivering enterprise solutions across ITSM, Source-to-Pay (SPO, SLO, APO), SPM, ITOM, SAM and HAM.Designed and implemented Supplier Portals and S2P Workspaces to streamline procurement, enhance supplier collaboration, and improve contract lifecycle management. My expertise spans configuring procurement workflows, integrating ERP systems, and enabling seamless supplier onboarding/offboarding through secure document management and playbook-driven automation.Key contributions include:Automating supplier onboarding/offboarding with compliance-driven workflows.Configuring shopping hubs using UI Builder, intake forms, and branded supplier collaboration portal to enhance usability.Implementing decision tables, business rules, SLAs, and tailored notifications to ensure efficiency and compliance.Delivering ERP integrations for requisitions, POs, and invoices via IntegrationHub.Enhancing supplier collaboration with custom widgets, PDF generation, and dynamic role provisioning.Beyond procurement, I bring strong expertise in REST API integrations, Document Intelligence automation, and Flow Designer, delivering solutions that reduce manual effort, improve accuracy, and optimize operations. I have successfully managed multiple ServiceNow upgrades, adopting new features, addressing pre/post-upgrade challenges, and ensuring stability. Additionally, I have configured and managed MID Servers to support integrations and Discovery applications.Throughout my career, I’ve focused on achieving measurable business outcomes—driving compliance, reducing cycle times, improving user experience, and increasing operational efficiency.
Experience
Senior Servicenow Technical Consultant
Oct 2019 — Present · Harrisburg, PA, US
Commonwealth of Pennsylvania2. ServiceNow Professional Services
Education
JNTUH College of Engineering Hyderabad
Bachelor's degree, Electrical, Electronics and Communications Engineering
2010 — 2014
Kent State University
Master's degree, Digital Sciences in Telecom Network.
2015 — 2016
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