Sushma Gurav
Marketing and Customer service
- Role
- Analyst at Barclays
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Analyst
Jun 2021 — Present · Pune, IN
Handling customer service requests related to close of mortgage of UK BankIdentify and verify details of customer’s loan account and request through letter/call by customer or their solicitorsCalculate the Last Installment amount (principle amount, closing cost and interest applicable) required for the closure of mortgage.Close the loan account and process refund if any, ensuring the process to be fast and error free.Releasing Bank charge from Land Registry of UKTraining and assisting new joinees in solving their queriesSending deeds/Loan Documents to customer when the mortgage is fully paidMeet qualitative and quantitative targets
Education
University of Mumbai
BCom
2000 — 2005
Welingkar Institute of Management
DMMK
2008 — 2009
Skills
- Team Management
- Competitive Analysis
- Product Marketing
- Social Media Marketing
- Email Marketing
- B2b
- Marketing Communications
- Crm
- Key Account Management
- Training
- New Business Development
- Market Research
- Marketing Strategy
- Business Development
- Demand Generation
- Campaign Management
- Lead Generation
- Vendor Management
- Management
- Marketing
- Event Planning
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