Sushithraj S Rao

About Sushithraj S Rao

10+ years of experience in quality assurance, automation across Microsoft Azure Cloud Engineering and management experience. Expertise in hardware and service lifecycle management, test management, including sustained engineering of hardware and services in Cloud Storage and Infrastructure Engineering. Proven track record of innovative solutions; project/program management aptitude, from program initiation through execution in Microsoft Power BI capabilities. Builds trust, motivates teams, and fosters an open, honest and collaborative culture, also to drive strategic and programmatic technical solutions for hardware test optimization, configuration, and change management. Works best in a fast paced and dynamic environment planning and executing solutions for customers and partner teams.

Experience

1. Sr Hardware Engineer

   Microsoft

   Nov 2024 — Present · Redmond, WA, US

   Overall support various project needs like hardware, racks, networks, infrastructure, racking systems, and power distribution. Responsible to design, develop, modify or evaluate electronic parts, components, integrated circuits or systems related to Microsoft technology.Experience in server racks, network connections, and infrastructure problems, maintenance, and management. Support OS updates, Firmware upgrades (in-band or out-of-band).Support liquid cooling solutions and monitoring.Work closely with technicians or direct-line management regarding client interactions and provide guidance. Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed. Develops a comprehensive understanding of cross-functional programs processes to support partnerships with internal and external stakeholders.

Education

• St. Aloysius College

  PU, Computer Science

  2003 — 2005

• PA college of Engineering

  Bachelor of Engineering - BE, Telecommunications Engineering

  2005 — 2009