Sushilkumar Makwana

Sr Service Delivery B2b Supply Chain America Zone @LTIMindtree

Montreal, QC, CA

Developed strong relationships with the BRMs and key stakeholders to identify customer issues and needs- Establish governance process to review SLA’s, KPI’s, vendor performance and quality of service- Lead a culture of Continual Service Improvement with the Partners & Business i.e. driving incident inflow reduction, problem management, etc- Managed external Partners that manages support / maintenance including Major Incidents- Collaborate with application, SAP AMS RUN Team and infrastructure teams on issue resolution- Manage the SAP ECC RUN service and supervise its functioning to ensure user effectiveness, adoption, and Operational excellence for Supply Chain & Finance applications in US- Work closely with the support team to ensure timely resolution of tickets and underpinning issues are identified and resolved- Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand- AMS S4 HANA Support environment

Yashwantrao Chavan Maharashtra Open University

Master of Business Administration - MBA, Business Administration and Management, General

SAP

SAP S/4HANA Cloud - Certified

South Indian High School

High School Diploma

Project Management Institute

PMP, Information Technology Project Management