Sushil Rokade
Customer Relations Manager at TAC Cargo & Logistics | Driving Customer Satisfaction and Operational Efficiency
- Role
- Senior Customer Relationship Executive at Dnx Cargo
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sushil Rokade
With extensive experience in logistics and customer relationship management, I currently…
Experience
Senior Customer Relationship Executive
Jul 2025 — Present · IN
As a CRM, you will be the key point of contact for clients, responsible for maintaining strong relationships, resolving issues, and ensuring timely support and service delivery.Key Responsibilities:Handle client queries via email, WhatsApp, and calls professionally and promptly.Manage reverse docket bookings and coordinate pickups.Monitor shipment status and ensure timely delivery.Follow up with operations, accounts, and delivery teams.Maintain daily reports of docket status, client feedback, and issue resolution.Ensure client satisfaction and develop long-term trust.Skills & Qualifications:Strong communication (Marathi, Hindi, English)Basic knowledge of Excel, email writing & CRM tools.Ability to multitask and manage deadlines.Experience in logistics or customer support is a plus.
Education
Mumbai University Mumbai
HSC
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