Sushil Kumar Patial
Assistant Manager at Concentrix Daksh Business Pvt. Ltd. [ Formaly known as IBM Global Services Pvt. Ltd
- Role
- Sr Customer Care Executive at IBM
- Location
- Chandigarh, IN
- LinkedIn followers
- 500 followers
Experience
Sr Customer Care Executive
Mar 2010 — Present · Gurgaon, IN
Working for its client Sprint a major telecom service provider in US]; Activating and swapping the phones.Handling Customers from U.S. via chat about their phone queries like billing, network Roaming etc.Hands-on exposure on various Mobile VAS Platforms like SMS (P2A, A2P & P2P), Voice Portal, WAP/ GPRS, USSD, STK/DSTK/UTK(SIM Portal), MMS, CRBT, Music Messaging, Mobile TV, Mobile Marketing, Client-Server applications, Mobile Commerce, Mobile Banking, Tele-voting, Voice Mail, VAS Cards(PPCC), Voice Chat, Mobile Radio, BGM, Music on Demand, Live Astro, Voice SMS, Instant Messenger, On-Device Portals, Retail VAS, Missed Call Alerts, Group SMS, Mobile Data Backup etc.Changing/removing phone services plans/packs/VAS and insurance on devices purchased.Mentoring new hired trainees and help them executing their work in proper manner.Guided through the steps how to manage account online on Sprint’s website.
Education
H. P. Board of School Education Dharamshala
10+2, Arts - English, Hindi, Public Administration, Political Science.
1997 — 1998
H. P. Board of School Education Dharamshala
Matriculation, Hindi, English, Urdu, Art, Seience, Social science,
Indira Gandhi National Open University
PGDJMC, Journalism and Mass Communication
2010 — 2011
Himachal Pradesh University
B.A; Public Administration; English, Physical Education,
1999 — 2001
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