Sushil Harinkhede

About Sushil Harinkhede

I am an experienced IT Operation & Management professional with over 11+ years of valuable experience in desktop engineering, system administration, remote support, IT help desk, service desk, global team lead, EUC engineer, and using technology such as ADDC, MECM, SCOM, ServiceNow, VMware, Citrix, M365 Firewall, Cloud Technology and ITSM, to ensure company success. With extensive experience working with IT services, pharmaceuticals, insurance and fintech clients, I am proficient in continuous service improvement, change management, incident management, subject matter expertise, problem solving, vendor and stakeholder management, and business transformation. IT Operations Manager with a focus on aligning IT operations with business goals, improving service delivery, and reducing costs.

Experience

1. Information Technology Technical Lead

   Ensono

   Jan 2023 — Present · Nagpur, IN

   Responsible for the overall management and maintenance of the desktop infrastructure, including operating systems, hardware, and peripherals. This involves ensuring that desktop systems are up-to-date, secure, and properly functioning. Responsible for develop, test, and maintain PowerShell scripts and automation workflows and automate routine administrative tasks, streamline processes, and improve operational efficiency. This involves writing scripts to perform tasks such as system configuration, software deployment, user management, and data processing. Implement error handling mechanisms in PowerShell scripts to handle exceptions and errors gracefully. Troubleshoot issues related to PowerShell automation, scripting errors, and performance bottlenecks. Resolve problems and provide timely support to users encountering PowerShell-related issues. Optimize PowerShell scripts and automation workflows for improved performance and efficiency. Identify and implement optimizations, such as using pipeline techniques, caching, and parallel processing, to enhance the execution speed and resource utilization of scripts. Implement and enforce security measures to protect cloud resources and data. This includes configuring access controls, identity and access management, encryption, and monitoring for security breaches. Ensure compliance with relevant security standards and regulations. Responsible for deploying and managing software applications across the organization\'s desktop environment. This includes installing and configuring software, managing software licenses, and ensuring that all systems have the necessary patches and updates applied. Evaluate, select, and manage relationships with IT vendors, service providers, and contractors. This includes negotiating contracts, monitoring service level agreements (SLAs), and ensuring vendor performance aligns with business requirements.

Education

• Yashwantrao Chavan Maharashtra Open University

  Bachelor's degree, Business/Commerce, General, A

  2011 — 2018

• Chester Technology Pvt Ltd

  Linux Certification, Computer Programming

• Chester Technology Pvt Ltd

  Diploma in Electronics Networking and System Engineering, Network and System Administration/Administrator

• Chester Technology Pvt Ltd

  Cisco Certified Network Associate Service Provider Operations, System, Networking, and LAN/WAN Management/Manager

• Sigma Academy-IT Professional Training

  AWS Solutions Architect, Cloud Computing