Sushen Gupta
Portfolio Lead, Delivery Management, Safe Agilist, DBT, DxT Lead for CX
- Role
- Director Delivery and Program Management at Brillio
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sushen Gupta
An eCommerce whiz, know exactly what it takes to create the perfect customer experience and expertise to deliver that experience with the right mix of omni-channel commerce solutions. • Passionate Customer Experience Transformation expert with an extensive experience about 18.7+ years on complex digital engagements across North America, Europe and APAC regions. • Experience in leading ecommerce Portfolio of dozen plus accounts with over 300 globally distributed team members. Led digital commerce transformations across leading commerce platforms like IBM Websphere (WCS), hybris (SAP), Salesforce Commerce Cloud (Demandware) in B2C and B2B space for clients like Marks & Spencer, Bare Escentuals/Shiseido, Coach, Abercrombie & Fitch, MCM China, Pandora jewelry APAC.• Have hands-on experience across various delivery methodologies like Agile, Waterfall, & familiarity with a variety of PM Tool kits. Expertise across various delivery project stages like pre-sales activities/RFPs, scope & estimation, planning, execution and managed services/support.• Ability to influence without authority within a cross-functional team including Key Stakeholders, uniting disparate groups across sales, operations, other cross-functional partners in support of a common goal.• An effective communicator with strong leadership, people enabler, analytic and problem-solving skills with strong mentor-ship capabilities• Worked extensively on Domains like Retail, E-commerce B2C, Banking, Content, Mobile Native App, and Supply Chain.
Experience
Director Delivery and Program Management
Nov 2021 — Present · New Delhi, IN
Owning Martech, Experience and commerce Potfolio globally
Education
Karnatak University
B.E, Electrical and Electronics
1997 — 2001
UWIC
MBA, Marketing & Product Management
2003 — 2004
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