Sushen Ghodekar
Customer Experience Professional | Customer Service | Inside Sales | Demand & Supply | Customer Handling | Reporting & Data Presentation | SAP ECC & S/4HANA | Salesforce, Power BI, SAP IBP, & Forecasting
- Role
- Assistant Manager Customer Support at Finolex Cables Ltd
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sushen Ghodekar
Experience in Customer Service, Sales Support, Customer Order Management, Warehouse & …
Experience
Assistant Manager Customer Support
Oct 2024 — Present · Pimpri Chinchwad, IN
Operations Management – Performance management, team development, problem-solving, and decision-making.Customer Service & Inside Sales Operations – Managing customer expedites (pull-in & push-out), coordinating with Planning, Logistics, Sales, Marketing, Marketing Support, and Finance to resolve order, delivery, price, and payment-related issues. Handling customer complaints, sales returns, credit notes, and secondary sales management. Ensuring proper and timely escalation to internal management to avoid customer line stoppage or revenue loss. Assisting Finance and Sales teams in obtaining information on invoices with discrepancies.
Education
Pune University
Bachelor of Commerce - BCom, Accounting and Finance
Pune univercity
Bachelor of Commerce - BCom, Business Administration and Management, General
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