Susheel Sandeep M

About Susheel Sandeep M

Tenured Professional with over 2 decades of focused Program Management experience applying People, Process, problem-solving & Technical skills to improve individual, Team & Organizational performance. Designed, developed & implemented Global Transformation programs that led to a successful process harmonization and effective streamlining. Self-driven, highly motivated, connected & impassioned leader who mentors with purpose and understands that strong working relationships create great teams and produce exceptional resultsCore Strengths:Contingency planner, Team Builder providing Structure, Direction & Vision, highly Creative, problem solver, Ideating, Relator & Arranger, playing customer facing roles with an impeccable record of Client Relationship Management Client Relationship Management experience working in a multi-geographical, multi-cultural environment part of a Global Delivery model Successfully executed Global Transformation Programs across Telecom, Consumer Goods & Services and insurance Expertise in helping clients to organize their Service Delivery Operations in an effective and efficient manner, understanding their current performance gaps, driving factors and designing an improved Service operation framework collaboratively Salesforce Delivery Management serving multiple clients and domains across locations Lead a flagship engagement to deliver Salesforce solutions for Contact Tracing & Covid-19 projectsSkills: Program Management* Delivery Management of Salesforce Service Cloud, Sales Cloud, Health Cloud with Lightning Implementations IT Service Management & ITIL® Framework Implementation ITSM Tools – ServiceNow (SNOW), Remedy, HP Service Management Suite (SMS), Rapid Transition Suite Copado, JIRA, Confluence, Sharepoint, MS Teams

Experience

1. Program Manager

   Infosys

   Jun 2024 — Present · Bengaluru, IN

Education

• Visvesvaraya Technological University

  B.E, Electronics & Communications

  1998 — 2002

Skills

• Requirements Analysis
• Vendor Management
• Requirements Gathering
• Insurance
• Agile Methodologies
• Management
• Service Management
• Offshoring
• Risk Management
• Team Management
• Devops
• Outsourcing
• Manage Client Relationships
• Project Delivery
• Project Management
• Software Project Management
• Crm
• IT Service Management
• Saas
• Onsite-Offshore Delivery Model
• Telecommunications
• Service Delivery Management
• Service Delivery
• Business Analysis
• Global Delivery
• Resource Management
• Itil Certified
• Salesforce.com
• Issue Management
• Sdlc
• IT Project & Program Management
• Process Improvement