Susheel Kumar C

About Susheel Kumar C

Experienced Technical Writer | Documentation Specialist | Quality Lead | Content Optimization ExpertWith over 18 years of comprehensive experience in the documentation industry, I bring a wealth of expertise in crafting clear, concise, and user-friendly technical documentation across various domains including Telecom, Networking, Operating Systems, Storage, and CRM. Key Deliverables:Context-sensitive Online Help systemsInstallation and Configuration GuidesUser Guides and ManualsRelease Notes (What\'s New)Command Reference GuidesWhitepapersHardware Installation GuidesHowTo and Deep-dive videosWeb Assistant (in-app help aka SAP EnableNow)API Documentation Expertise:I pride myself on my ability to articulate complex technical features clearly and concisely, paying meticulous attention to detail in all aspects of product documentation. Leveraging concepts of content optimization/minimization rules, Information Mapping, and DITA principles, I conduct thorough audience analysis to ensure documentation meets the needs of end-users. Quality Leadership:As a quality lead, I conduct editorial checks and reviews to uphold the highest standards of documentation quality. I have successfully driven and implemented an improvised automated Editorial Review process through SharePoint portals at HP, streamlining workflows and enhancing efficiency. Current Role:At SAP, I have been actively involved in driving the tutorial production and processes for the SAP Marketing Cloud product line. Additionally, I co-lead the Lead Together User Assistance forum at SAP Labs, India, fostering collaboration and knowledge sharing within the organization. Tools & Technologies:I possess excellent working knowledge of authoring tools such as Arbortext Epic Editor, XMetaL, OxyGen, Adobe FrameMaker, MS Word, MS PowerPoint, as well as content management systems including ASTORIA workbench, Xidi, IXIASoft DITA CMS, and Vasont CMS. Proficient in defect tracking tools like HP Quality Center, ClearQuest, QuIX, and Bugzilla. Skills & Initiatives:In addition to my core technical writing skills, I actively engage in content optimization, product usability enhancement, and employee engagement initiatives including Lunch\'N\'Learn sessions, knowledge-sharing sessions, and fun activities to foster a collaborative and vibrant work culture.Let\'s connect to explore potential collaboration opportunities and discuss how I can contribute to your organization\'s success.

Experience

1. Co-lead, Lead Together User Assistance Forum

   SAP

   Jan 2025 — Present · Bengaluru, IN

Education

• Indian Institute of Science (IISc)

  MEMS and its applications, Micro-Electro-Mechanical Systems

  2007 — 2007

• Indian Institute of Science (IISc)

  Wireless Mobile Communication, Wireless Mobile Communication

  2008 — 2008

• Seshadripuram Composite PU College - India

  Pre-University College, PCMB

  1999 — 2001

• Pavan English School

  SSLC

  1998 — 1999

• Dayananda Sagar College of Engineering, BANGALORE

  B.E., Medical Electronics

  2001 — 2005

• Indian Institute of Science (IISc)

  Software Testing Concepts, Principles and Concepts of Software Testing

  2009 — 2009

• Indian Institute of Science (IISc)

  Project Management

  2016 — 2016

Skills

• Dita Xml
• Adobe Framemaker
• Editing
• Techsmith Camtasia
• Cms
• Technical Recruitment
• Online Help
• Snagit
• Jive
• Hardware Documentation
• Xml Technologies
• Sharepoint
• Testing
• Dita Ixiasoft
• Astoria
• Solutions Documentation
• Technical Documentation
• Single Sourcing
• Agile Methodologies
• Project Management
• Storyboarding
• Robohelp
• Xml
• Content Development
• Manuals
• Microsoft Visio
• Software Documentation
• Sdlc
• Video Documentation
• Tortoise Svn
• Content Management
• Technical Writing
• Documentation Usability
• Information Mapping
• Content Optimization
• Framemaker
• Technical Communication
• Adobe Robohelp
• Dita
• Darwin Information Typing Architecture (Dita)