Sushant Jha
General Manager @Amazon
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WORK HISTORY
General Manager @Amazon
Calgary, AB, CA
Operational Strategy & P&L Ownership: Full accountability for multi-million dollar annual operating budgets. I leverage deep analytical insights to optimize variable costs, improve cost-per-unit (CPU), and drive capital expenditure projects that future-proof the supply chain.Leading at Scale: Overseeing a diverse organization of employees including 120+ leadership team, I specialize in building \"bench strength\"—identifying and mentoring the next generation of Amazon leaders while maintaining a safe, inclusive, and high-energy work environment.Continuous Improvement (Lean/Six Sigma): Expert in identifying bottlenecks within the \"four walls.\" I utilize Kaizen methodologies and Amazon’s proprietary technology suite to drive year-over-year gains in safety, quality, and delivery speed (TLM/Trans).Cross-Functional Synergy: Partnering with regional directors, HR, Finance, Safety, and Engineering teams to align site-specific goals with global Amazon initiatives.
EDUCATION
SRM university
Bachelor's degree, Biotechnology
McGill University
Master's Degree, Food Science and Agricultural Chemistry
SKILLS
ABOUT SUSHANT JHA
I lead Amazon Robotics Sortable Fulfillment Center in Calgary as General Manager Operations, where my focus is on building high-performing teams and delivering results that matter — for our customers and our people.Over nearly a decade at Amazon, I\'ve grown from Area Manager to General Manager, taking on increasing responsibility across sites in Greater Toronto Area, Ottawa, and Calgary. Along the way, I\'ve learned that the best operational outcomes come from investing in your people first.Day-to-day, I\'m focused on safety, throughput performance, and driving cost efficiency — tracking improvements short term and long term to make sure we\'re always moving in the right direction. I care deeply about developing the next generation of leaders and creating an environment where everyone can do their best work.Outside of Amazon, my background is in Food science Chemistry and quality assurance gave me a strong foundation in process discipline and continuous improvement skills which I bring to everything I do.
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