Sushanth Gowda
Senior Engineer (10+ Yrs) | Driving High Availability in Cloud Infrastructure (Azure) | IT Operations & Technical Support Lead | NOC Operations | ServiceNow Admin & Project Management
- Role
- Senior Engineer at ThoughtFocus
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sushanth Gowda
As a Senior Engineer at ThoughtFocus with over 10 years of experience in Cloud…
Experience
Senior Engineer
Jun 2022 — Present · IN
Senior Engineer | Thought Focus Pvt Ltd | Bangalore, India Delivering Excellence in IT Operations, Project Management & Customer EngagementAs a Senior Engineer at Thought Focus Pvt Ltd, I lead critical IT operations and support functions that ensure seamless business continuity and optimal system performance. I combine technical expertise with project coordination and stakeholder communication to drive operational success and client satisfaction. Key Areas of Expertise:Stakeholder & Client Communication: Act as a key liaison between clients, internal teams, and onshore stakeholders. Provide regular updates, technical insights, and post-resolution reports to ensure alignment and transparency.Project & Team Management: Manage and coordinate project timelines, resource allocation, and team responsibilities to meet client expectations. Critical Issue Resolution: Troubleshoot high-impact system alerts and outages, minimizing business disruptions through quick resolution and escalation protocols.Server Maintenance: Access and analyze server logs, manage disk volumes, run PowerShell scripts, and maintain virtual environments based on client needs.Process Documentation: Create and maintain process documentation in IT Glue to ensure operational consistency and cross-team visibility.Patch & Server Management: Validate servers post-reboot, ensure patch compliance, and support onshore teams during scheduled maintenance windows.Azure & Active Directory Administration: Monitor Azure Site Recovery alerts, manage public folders, configure Active Directory, and resolve related issues.Customer-Facing Leadership: Communicate effectively with clients to explain technical processes in non-technical terms, manage expectations, and build long-term relationships based on trust and reliability.Tool Proficiency: Skilled in Kaseya, Ninja, ConnectWise, LogicMonitor, IT Glue, Power BI, vSphere, and vRealize, with a strong focus on automation and system optimization.
Education
Mangalore University
Associate's degree
2012 — 2015
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