Sushant Dusad
Director of Customer Success @Neurealm
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Success @Neurealm
Pune, IN
Led and mentored the Customer Success team, enhancing client engagement and satisfaction-Managed end-to-end program delivery, including onboarding, implementation, and transition to support-Partnered with Sales and Product teams to integrate customer feedback into product development-Established KPIs and customer health metrics to proactively address potential risks-Worked on RFPs/RFQs/RFIs to provide technical and operational support for GOEs and Private organisations-Advocated for customers within the organization, ensuring their needs were reflected in key discussions-Conducted business reviews with strategic customers to drive adoption and identify growth opportunities.
EDUCATION
Vishwakarma Institute Of Technology
Master of Computer Applications - MCA, Computers
Shikshan Prasarak Mandalis Sir Parshurambhau College Arts, Science & Commerce Tilak Road Pune 30
BCS, Computers
SKILLS
ABOUT SUSHANT DUSAD
With over 17 years of experience in Identity and Access Management (IAM), I am a seasoned professional known for delivering robust, secure, and efficient IAM solutions for global organizations. My career is defined by a consistent track record of leading complex projects end-to-end—transforming security frameworks, streamlining user access, and ensuring compliance across fast-evolving technology environments. I specialize in orchestrating cross-functional teams, navigating changing regulatory requirements, and implementing industry-leading IAM technologies to support business transformation.Key strengths include strategic planning, risk mitigation, stakeholder engagement, and a commitment to operational excellence. I have successfully overseen large-scale IAM implementations, from deploying multi-factor authentication and privileged access management to integrating single sign-on (SSO) across distributed enterprises. My approach combines technical know-how with clear communication and a passion for mentoring teams, resulting in measurable improvements in security posture and user experience.Driven by curiosity and continuous improvement, I am always open to connecting with fellow professionals and exploring opportunities that push the boundaries of enterprise security. Let’s connect to discuss how secure identity frameworks can unlock business potential.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.