Sushant Dusad

About Sushant Dusad

With over 17 years of experience in Identity and Access Management (IAM), I am a seasoned professional known for delivering robust, secure, and efficient IAM solutions for global organizations. My career is defined by a consistent track record of leading complex projects end-to-end—transforming security frameworks, streamlining user access, and ensuring compliance across fast-evolving technology environments. I specialize in orchestrating cross-functional teams, navigating changing regulatory requirements, and implementing industry-leading IAM technologies to support business transformation.Key strengths include strategic planning, risk mitigation, stakeholder engagement, and a commitment to operational excellence. I have successfully overseen large-scale IAM implementations, from deploying multi-factor authentication and privileged access management to integrating single sign-on (SSO) across distributed enterprises. My approach combines technical know-how with clear communication and a passion for mentoring teams, resulting in measurable improvements in security posture and user experience.Driven by curiosity and continuous improvement, I am always open to connecting with fellow professionals and exploring opportunities that push the boundaries of enterprise security. Let’s connect to discuss how secure identity frameworks can unlock business potential.

Experience

1. Director of Customer Success

   Neurealm

   Jul 2024 — Present · Pune, IN

   Led and mentored the Customer Success team, enhancing client engagement and satisfaction-Managed end-to-end program delivery, including onboarding, implementation, and transition to support-Partnered with Sales and Product teams to integrate customer feedback into product development-Established KPIs and customer health metrics to proactively address potential risks-Worked on RFPs/RFQs/RFIs to provide technical and operational support for GOEs and Private organisations-Advocated for customers within the organization, ensuring their needs were reflected in key discussions-Conducted business reviews with strategic customers to drive adoption and identify growth opportunities.

Education

• Vishwakarma Institute Of Technology

  Master of Computer Applications - MCA, Computers

  2004 — 2007

• Shikshan Prasarak Mandalis Sir Parshurambhau College Arts, Science & Commerce Tilak Road Pune 30

  BCS, Computers

  2001 — 2003

Skills

• Javaserver Pages (Jsp)
• Unix
• Tivoli Directory Server
• Db2
• Eclipse
• Websphere
• Ldap
• J2ee
• Tivoli Identity Manager
• Microsoft Sql Server
• Linux
• Identity Management
• Core Java
• Jsp
• Tivoli Access Manager
• Tivoli Federated Identity Manager
• Oracle
• Requirements Analysis
• Java
• Servlets
• Java Enterprise Edition
• Web Services
• Sso
• Tivoli Directory Integrator