Sushant Chadha
IT Service Desk Specialist | HCLTech | ServiceNow | Incident & Request Management | Microsoft Intune, SQL, ERP
- Role
- Senior Specialist at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sushant Chadha
With over 5 years of professional experience in IT operations, service desk support, and system administration, I specialize in optimizing workflows, resolving technical issues, and ensuring seamless digital communication across platforms.My career spans both corporate and academic environments, where I’ve consistently delivered results through data-driven insights, project ownership, and cross-functional collaboration.At HCLTech, I am currently working as a Service Desk Analyst, providing first-line IT technical support and leveraging tools like ServiceNow and Microsoft Intune to manage incidents, requests, and endpoint security.Previously, I contributed to mission-critical initiatives such as the Pandit Madan Mohan Malaviya National Mission on Teachers and Teaching, where I advanced from Project Associate to Project Officer at INFLIBNET Centre. Technical Strengths: • IT Service Desk & Technical Support (ServiceNow, Intune) • SQL-based Data Retrieval & Analysis (Toad for Oracle) • ERP System Administration & User Access Management • Website Content Management & FTP Uploads (FileZilla) • Bulk Communication Handling (SMS Campaigns, Notices) • AWS Coordination & System Uptime Support • Report Generation & Team TrainingI’m passionate about using technology to streamline operations, improve user experiences, and deliver scalable solutions that make a real impact. Let’s connect: linkedin.com/in/sushantchadha
Experience
Senior Specialist
Jul 2025 — Present · Noida, IN
Education
Guru Gobind Singh Indraprastha University
Master of Business Administration - MBA
2017 — 2019
Mahatma Gandhi University
Bachelor of Computer Applications
2013 — 2016
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