Sushanta Saha
Senior Technical Support Engineer @Microsoft
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WORK HISTORY
Senior Technical Support Engineer @Microsoft
Shanghai, CN
Job Responsibilities:Provided Level 2/3 support for Office 365 user, resolving issues in Exchange Online,SharePoint Online, Teams and OneDrive, Active Directory, Identity and Intune.Assisted customers with installation, configuration, O365 licenses, subscriptions and user management of Microsoft Office 365 platforms.Managed user accounts, permissions, and security configurations throughPowerShell automation.Handled critical Microsoft Partner and Premier Escalation cases, ensuringoptimal service delivery.Diagnosed SharePoint and OneDrive issues and implemented compliancepolicies.Documented Office 365 procedures, configurations, and troubleshootingprotocols for standardization.Monitored ticketing system to ensure timely resolution of O365 issue requests,meeting SLAs consistently.Use Exchange and SharePoint PowerShell scripts to customize customers\' Office 365 portals.Share knowledge with teammates and help them solve difficult technical problemsTools: Fiddler, SARA tools, Exchange, SharePoint, OneDrive, Teams diagnostics tools.
EDUCATION
American International University-Bangladesh
Master of Business Administration (M.B.A.), Operations Management
American International University-Bangladesh
Bachelor's degree, Computer Engineering
ABOUT SUSHANTA SAHA
As a Microsoft O365 Expert and IT Systems Specialist, I bring over 13 years of experience in IT administration, technical support, and system optimization. My expertise lies in managing Microsoft 365 environments —Exchange Online, Teams, SharePoint, and OneDrive —and automating workflows with PowerShell to streamline operations and improve efficiency.I thrive on solving complex IT challenges, whether it’s migrating legacy systems to cloud platforms or implementing robust security measures in compliance with ITIL v1. With a strong foundation in Windows Server management and Active Directory, I deliver seamless system integration and reliable IT infrastructure.Collaboration and communication are at the heart of my approach. I enjoy building strong relationships across teams, empowering users with tailored training, and driving successful IT projects from conception to completion. Fluent in English and continuously advancing my German skills, I am actively seeking IT opportunities in Germany where I can leverage my skills to support organizational success.Specialties:Microsoft 365 Administration & OptimizationIT Infrastructure Management & Automation (PowerShell, SharePoint Management Shell)Cloud Migrations (Hybrid & Full Cloud)Security & Compliance (ITIL)Technical Support (1st, 2nd, and 3rd Level)I am passionate about leveraging technology to drive innovation and efficiency, whether in IT systems or user experience. Let’s connect and explore how I can contribute to your organization’s success in Germany!
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