Sushanta Kumar Sahu
Deputy Manager Ii @ICICI Bank
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WORK HISTORY
Deputy Manager Ii @ICICI Bank
DLF Cyber City, IN
Managed core banking operations with a strong focus on revenue generation Ensured delivery of high-quality customer service, enhancing customer satisfaction and retention Led the acquisition of new customers for CASA value and MIB Drove upselling and cross-selling initiatives across banking products and bancassurance services Built and nurtured long-term client relationships through regular communication, meetings, and follow-ups Facilitated group workshops to better understand and align with customer needs and expectations Conducted detailed market research on industry trends, market conditions, and competitor activities Strengthened customer loyalty by fostering trust and maintaining strong relationships
EDUCATION
Fakir Mohan University, Balasore
Bachelor's degree, Economics
Fakir Mohan University, Balasore
Master of Business Administration - MBA, Finance and Marketing
ABOUT SUSHANTA KUMAR SAHU
Resourceful banking professional, well-versed in financial markets and customer care, with experience managing a portfolio consisting of high-income clients. Seeking a challenging position at a reputable financial institution that offers the opportunity to utilize my skills, experience, customer relationship abilities, and capabilities to contribute to the growth of the organization.I am eager to expand my expertise in Operation Processor, Fraud prevention, KYC Compliance, Credit Underwriter, AML Analysis, and financial advising and analysis to deliver impactful results.I am responsible for providing financial solutions to my managed clients and building a customer relationship towards organizational goals.Skills-• Digital Banking and Wealth Banking• Portfolio Management Services • Power BI Data• CRM, FCRM and iCRM• Escalation- Transaction Monitoring - Fraud prevention - Kyc verification • Clients Interfering Skills• Business Relationship Management• Financial Advisor• Stock Market and Mutual Fund Analysis • Risk management• Team Leading
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