Sushanta Das

Operations Manager @Redoq

GB

Strategic Planning & ExecutionDevelop and implement operational policies and procedures.Align daily operations with the company’s strategic goals.Identify process improvement opportunities.2. Team ManagementHire, train, supervise, and evaluate staff performance.Manage scheduling, delegation of tasks, and conflict resolution.Foster a productive and positive workplace culture.3. Process OptimizationStreamline workflows to reduce costs and increase productivity.Monitor key performance indicators (KPIs) to assess performance.Introduce new tools and systems to improve efficiency.4. Budgeting & Financial OversightDevelop and manage operational budgets.Analyze financial data to control costs and forecast resource needs.Oversee procurement and inventory control.5. Quality Control & ComplianceEnsure operations comply with laws, regulations, and industry standards.Maintain high quality standards across all departments.Manage risk and implement corrective actions when needed.6. Supply Chain & Vendor ManagementOversee supply chain, logistics, and inventory operations.Negotiate contracts and manage vendor relationships.7. Customer Service & Client RelationsEnsure high levels of customer satisfaction.Address client complaints or issues and implement service improvements.8. Reporting & CommunicationGenerate regular reports for senior management.Act as a liaison between departments to ensure seamless communication.