Sushant Thakur
Seasoned Real Estate Customer Service Expert with 14 Years of Excellence | Committed to Client Satisfaction.
- Role
- Manager at Emaar India
- Location
- Ghaziabad, IN
- LinkedIn followers
- 500 followers
About Sushant Thakur
With over 14 years of management experience, I have demonstrated a remarkable track…
Experience
Manager
Mar 2022 — Present · IN
Oversee the entire customer handover lifecycle across 34 diverse projects in the NCR region, including residential apartments, plots, villas, commercial plots, office spaces, shops, and kiosks.• Ensure timely finance clearance, possession readiness, and final settlement coordination.• Lead interdepartmental coordination to ensure timely procurement of No Objection Certificates (NOCs) from finance, legal, and documentation teams, confirming no pending dues or documentation gaps exist from the customer’s side before proceeding with handover.• Manage and resolve active legal cases that impact or delay the handover process by coordinating with internal legal teams and ensuring appropriate documentation and communication.• Prepare and present weekly status reports covering post-sales activity, customer feedback, and departmental updates.• Manage backend operations and documentation, ensuring smooth post-possession service and data accuracy.• Deliver training sessions to team members to standardize customer service practices and improve operational efficiency.• Develop dashboards and performance reports for senior management, tracking collections, construction progress, possession schedules, and customer satisfaction metrics.• Conduct internal mystery audits to assess service standards, operational compliance, and project readiness.
Skills
- Online Advertising
- Real Estate
- Management
- Team Management
- Direct Marketing
- Business Planning
- Media Relations
- Customer Relationship Management (Crm)
- Banking
- Personnel Management
- Customer Service
- Crm
- Customer Satisfaction
- Managerial Finance
- Brand Management
- Construction
- Employee Relations
- Investments
- Selling
- Real Estate Development
- Procurement
- Marketing Management
- Leadership
- Marketing Communications
- Operations Management
- Microsoft Word
- Training
- Advertising
- Relationship Management
- Vendor Relationships
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