Sushant Mane

About Sushant Mane

I’m an ITSM professional passionate about making IT services more efficient, reliable…

Experience

1. Problem, Change and Configuration Cmdb Management

   Wipro

   Feb 2019 — Present · Airoli, IN

   Problem Management • Identify, log, investigate, and resolve problems to minimize business impact. • Lead and track root cause analysis (RCA) and permanent error resolution tasks. • Proficient in Problem Management tools including ISM, Jira, SolarWinds, and VFire. • Conduct regular Problem Management review meetings with application owners, client service managers, and infrastructure teams to track progress and address risks. • Host Problem Update Board (PUB) meetings with client service managers and stakeholders to provide updates on problem records. • Develop and maintain training materials and process documentation for Problem Management. • Manage Capacity Planning and Management to ensure cost-effective availability that meets business needs. • Drive end-to-end implementation of the Problem Management process including identification, investigation, updates, resolution, and tracking of tasks.Change & Configuration Analyst • Coordinated effectively between IT teams, management, and customers for seamless delivery. • Led weekly Change Advisory Board (CAB) meetings to review, assess, and approve changes. • Ensured changes were delivered within agreed SLAs/OLAs while minimizing risks. • Monitored and managed team mailboxes, ensuring timely responses. • Maintained and updated the Configuration Management Database (CMDB) with starter, leaver, and mover requests. • Supported CMDB clean-up projects, audits, and bulk data uploads to ensure data accuracy. • Designed and implemented reports to improve visibility for Change & Configuration Management. • Trained new team members on CMDB processes and tools. • Collaborated with cross-functional ITIL processes to ensure service transition and operational readiness. • Conducted Post Implementation Reviews (PIRs) to identify gaps and track improvement actions. • Ensured standardized procedures were followed for all changes to reduce service disruption.