Sushant Jaiswal
Technical Specialist at Wartsila Marine.
- Role
- Technical Support Specialist at Wärtsilä Marine
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sushant Jaiswal
Technical Specialist with 12+ years of experience in marine navigation and communication…
Experience
Technical Support Specialist
Dec 2023 — Present · Mumbai, IN
Provide Technical Support to Internal and External Customers during Installation, Commissioning and Operation of complete products throughout product’s life cycle. • Ensure 24/7 Technical Support availability by phone and email. • Analyse, Troubleshoot and ultimately resolve reported issues by giving guidance over Phone/Email or by connecting to faulty system remotely. • Share experience and knowledge with colleagues through communications and contributing to company knowledge base. • Decide for Field Support when solving an issue remotely is not feasible or appropriate. • For Issues that require Field Support, develop an Action Plan including all actions, skills and spare’s part require to resolve the issue onsite. • Undertake Investigations and Field Support on vessels when required. • Partner up with RMA to handle and technically approve Warranty returns. • Follow applicable processes and procedures relevant to role and responsibilities. • Review the Quality Management System Requirements and ensure operations is in compliance and follow all HSE and PPE guidance and standards.
Education
North Maharashtra University
Bachelor of Engineering (B.E.)
2011 — 2014
Skills
- Vhdl
- Verilog
- Microsoft Excel
- Powerpoint
- Robotics
- Project Management
- Autocad
- Analog Circuits
- Matlab
- Sales Engineering
- Team Management
- Digital Electronics
- 8051 Microcontroller
- Marketing Engineering
- Xilinx
- Microsoft Word
- Electronics
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