Sushant Gosain
Technology Manager @Just Eat Takeaway.com
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WORK HISTORY
Technology Manager @Just Eat Takeaway.com
Providing day-to-day leadership to my team, fostering a strong team culture and collaborative approach.Championing operational excellence and incident management within the team and across the entire tech organization.Ensuring the team is set up to cover its global on-call expectations for critical incidentsOnboarding teams and individual engineers onto the Incident Management processes and on-call procedures through workshops & “boot camps”Managing business stakeholder expectations and liaising with product development departments to influence backlogs where appropriate.Nurture the professional development of team members, and hold regular catch-ups and annual performance reviews.Collaborate with Delivery & Product managers to prioritize project work and ensure work is tracked accordingly.Technical coordination and forward planning for key events with other teams to ensure changes, risks, and blockers are identified ahead of time.Leading a function that directly and significantly influences our externally visible reliability and reputation.Work closely with peers in the Platform & Product Engineering groups to deliver on defined business goals.
EDUCATION
University of Aberdeen
Masters in Business Administration, Marketing/Strategy
SKILLS
ABOUT SUSHANT GOSAIN
An ITIL certified Service Manager delivering complex and high volume e-commerce I.T. services and projects within fast-moving retail and financial environment. Resourceful and commercially aware of business operations, Service management, Project management, Machine Learning/AI and IT processes. Experienced people manager used to design and implement new processes and develop and motivate new teams.Key Skills: • Excellent experience in designing and implementing ITIL processes- Incident, Problem Change, Release• Implementing ITIL Service Management process across business.• Experienced Service support and delivery manager• Experienced Service Introduction and Transition manager.• Risk management, Service support operations and Continuous Service improvement (SIP) across Business• Manage 3rd party’s suppliers and service governance, budget management • Managed £2 billion Dotcom IT Operations and achieved Blue KPIs across festive periods• Vendor Management, contract management, Service review and agreeing business SLAs & OLAs
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