Comdt Sushant Deshmukh
DGM
- Role
- Key Account Manager at Cummins India
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Comdt Sushant Deshmukh
Served Indian Coast Guard for 14+ years in the Engineering Cadre. Handled dynamic…
Experience
Key Account Manager
Feb 2025 — Present · Pune, IN
The Segment Leader – Marine & Defense will manage technical support operations, resolve complex service issues, and lead cross-functional collaboration to meet customer needs. driving continuous improvement initiatives, ensuring robust customer relationships, and optimising service processes to enhance organizational performance in the Marine and Defense segments.Key ResponsibilitiesTechnical Leadership1. Serve as a technical support resource, providing diagnostic support on complex warranty and non-warranty repair events.2. Formulate and direct repair plans for complex issues and escalate unresolved cases to the appropriate support level.3. Document diagnostic and repair actions accurately in relevant databases.4. Maintain technical understanding of current and new products.Operations Management1. Manage the technical support team, ensuring alignment with organizational goals.2. Monitor and improve team performance through constructive feedback and professional development.3. Develop and enforce operational policies, procedures, and workflows.4. Analyze and identify failure trends, initiating corrective actions in collaboration with Product Business Units (BUs).Customer and OEM Engagement1.Build strong relationships with OEMs, key accounts, and customers to provide tailored solutions.2. Act as a customer advocate by managing escalations and driving resolution for critical service issues.3. Promote Cummins service capability and programs to enhance sales.Continuous Improvement5. Lead initiatives to optimize work processes, ensuring efficiency and alignment with customer expectations.6. Collaborate with cross-functional teams (sales, engineering, supply chain, and finance) to develop innovative solutions.Global and Regional Coordination1. Engage in global customer support activities and goal tree project leadership.2. Coordinate with regional teams for inventory management and efficient parts supp
Education
Naval College Of Engineering. INS Shivaji
Marine Engineering Specialisation
2010 — 2011
Naval Institute of Educational and Training Technology
Training Technology Course (Officers)
2012 — 2012
Rajarshi Shahu College of Engineering - India
Bachelor of Engineering (BE)
2004 — 2008
MSS Highschool
Primary Education
1998 — 2004
Savitribai Phule Pune University
Bachelor of Engineering - BE
2004
Pollution Response Team, Indian Coast Guard
IMO OPRC Level 1
2009 — 2009
Narsee Monjee Institute of Management Studies
Post Graduate Diploma in Business Management
2020 — 2022
Indian Institute of Management, Lucknow
MDP
2019 — 2019
Indian Maritime University, Mumbai
Engine Room Simulator
2011 — 2011
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