Sush Roy
Digital Business Consultant @OLG
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WORK HISTORY
Digital Business Consultant @OLG
ON, CA
EDUCATION
Visvesvaraya Technological University (CMRIT)
Bachelor’s Degree
Goodman School of Business at Brock University
Master of Business Administration - MBA
ABOUT SUSH ROY
With over 7 years of experience in the product (B2C tech) space, I specialize in identifying and solving complex customer problems, driving an average 23% increase in CSAT (Customer Satisfaction Score). I currently work at the intersection of gaming products (lottery, casino, and sports) and payment solutions at OLG, leading initiatives that enable millions of customers to transact seamlessly on OLG.ca—while ensuring smooth player experiences and strict alignment with AML, FINTRAC, and other regulatory standards. I look forward to leading product strategy end-to-end, ensuring customer delight through technological innovation.
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