Susan Joo

About Susan Joo

I’m a passionate leader in the group benefits insurance industry with a journey that began at the ground level as a quoter. Over the years, I’ve explored diverse roles within general agencies and insurtech, gaining a deep understanding of the industry’s complexities and opportunities. My career has been driven by a love for streamlining processes, solving challenges, and empowering teams to reach their full potential.Today, I thrive on creating efficient systems that deliver results and fostering environments where people can grow, innovate, and succeed. Whether it’s optimizing workflows or mentoring others to achieve their goals, I’m committed to making a meaningful impact. Beyond the office, I’m proud to contribute to community initiatives, like organizing environmental cleanups, which reflect my belief in teamwork and positive change.Let’s connect to explore how we can drive progress together in the insurance space or beyond!

Experience

1. Director of Operations

   Amwins Connect

   Apr 2026 — Present

Education

• California State University, Long Beach

  Bachelor's degree, Liberal Arts and Sciences/Liberal Studies

  2009 — 2011

• Cypress College

  Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

  2006 — 2008

Skills

• Youth Development
• Microsoft Excel
• Powerpoint
• Non-Profit Leadership
• Event Planning
• Grants
• Microsoft Word
• Leadership
• Volunteer Training
• Staff Development
• Public Speaking
• Management
• Team Building
• Program Development
• Youth Engagement
• Program Budgeting
• Social Media
• Program Administration
• Event Management
• Non-Profit Administration
• Customer Service
• Training
• Volunteer Management
• Microsoft Office
• Sales
• Youth Programs
• Group Benefit Plans
• Program Coordination