Susan Biard Worgull
HR Technology Consulting, Team Leader @Oswald Companies
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WORK HISTORY
HR Technology Consulting, Team Leader @Oswald Companies
Cleveland, OH, US
Responsible for managing the benefit administration online platforms; serves as a resource for the marketing and sale of services, and supports internal client teams and the SaaS vendor during system implementation and ongoing use of the platform.Benefit administration system experience includes Maxwell Health, Ease, BenefitsConnect, BenXpress, PlanSource, and Employee Navigator.
EDUCATION
Ohio University
Bachelor of Science (BS), Communication
Ogemaw Heights High School
Diploma, College Prepatory
SKILLS
ABOUT SUSAN BIARD WORGULL
With over 9 years of work experience in HR technology consulting, employee benefits, and project management, I am passionate about helping clients optimize their HR processes and systems. As a team leader at Oswald Companies, I manage the benefit administration online platforms and serve as a resource for the marketing and sale of services. I have a strong background in various benefit administration systems, such as Maxwell Health, Ease, BenefitsConnect, and PlanSource. I enjoy working with a diverse and collaborative team that shares my values of innovation, quality, and customer satisfaction.In my current role, I support internal client teams and the SaaS vendor during system implementation and ongoing use of the platform. I leverage my analytical skills and problem-solving abilities to ensure the systems meet the clients\' needs and expectations. I also have experience in leading complex accounts, implementing process improvements, and mentoring new hires from my previous role as a client service analyst at Mercer. I am always eager to learn new skills and technologies that can enhance my performance and contribute to the organization\'s goals.
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