Susan V. James
- Role
- Senior Ediscovery Analyst at Davis Wright Tremaine LLP
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Susan V. James
With over 30 years of legal experience, Susan\'s career has focused on e-discovery…
Experience
Senior Ediscovery Analyst
Apr 2019 — Present
Collaborate with case teams with all aspects of data management specifications, imaging, data hosting and cost estimates • Communicate with vendors regarding data collection, data processing, data culling, technical specifications, imaging, data hosting and cost estimates • Build, configure, and maintain databases; setup and configure user accounts; load data; manipulate load files; create and conduct searches in databases; export and prepare documents for production, adhere to quality control procedures for all database work performed • Process data using Ipro eCapture • Quality control vendor deliverables for accuracy and compliance with specifications and instructions • Effective management of the customer service experience via appropriate scoping and expectation setting, proactive communication, and timely delivery of work product for multiple concurrent requests • Assist with the creation and maintenance of best practices documentation, including quality control procedures • Troubleshoot and resolve case team technical support requests • RelativityOne Certified Pro (ROCP) 2019 • Relativity Certified Trainer (RCT) 2021 • LegalTech NYC attendance 2022 • Relativity Fest attendance 2022 • Relativity Fest Academic Mentor 2022
Skills
- Business Process Improvement
- Hands-on Training
- Database Administration
- Microsoft Sql Server
- Technical Support
- Cross-Functional Team Leadership
- Account Management
- Software Documentation
- Sql Server
- Relativity
- Litigation
- Business Process
- Software Development
- Databases
- Leadership
- Microsoft Office
- Team Leadership
- Project Management
- Document Management
- Program Management
- Process Improvement
- Litigation Support
- Sql
- Customer Service
- Analysis
- Training
- Troubleshooting
- System Administration
- Management
- Consulting
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