Susanta Nath

System Administrator @Aditya Birla Fashion and Retail Ltd - Pantaloons

Kolkata, IN

Domain join and user create, delete, Group policy Maintenances for Domain user User password reset & accounts unlocking of Domain user. VPN configure and certificate issue, Wi-Fi Router configure SCCM Installation, WMI repair and troubleshooting, Creating, managing incident and service requests and making decisions, providing resolution to end user customer support for a Pantaloons project within SLA. OS installation & Formatting (Windows, Linux & Server 2012,2016,2019) Remote Support to Server, Client PC, BMC, Symantec,SAP end user, Aurify & GUP server Providing support to Client & Server pc, Support Network problem, hardware problem Installation & Trouble Shooting Client Software’s, Retail Posiflex support for office 365 Data Backup, OS & Retail Posiflex support for office 365 migration rollout Create User Mailbox in Exchange server 2010,2013, 2016,2019 & Office 365 Outlook & Retrieve Deleted Mailbox IT Asset Management & PAV activity. Looking after both Hardware, Software, Application and Networking related issues of users. Solving LAN and Wi-Fi related problems and follow up the Link down issues. Installing and troubleshooting network printers and local printers. Call logging with the principal Vendors for warranty related incidents New laptop, desktop installation, movement, assign and change. Internet and intranet Configuration. New user profile configuration and giving access to use applications

Annamalai University

Graduate

Naihati Narendra Vidyaniketan

Madhyamik

Saroj Monan Institute Of Technology

Diploma of Education

Bhatpara High School

Higher Secondary