Susanta Dey

About Susanta Dey

ITIL certified IT professional with 16 years of experience in IT infrastructure…

Experience

1. Senior Manager

   Concentrix

   Feb 2017 — Present · Kolkata, IN

   Nearly 16 years of experience in Project Management, IT Operations Management, NetworkManagement, System Administration and Infrastructure Management.Handling IT operations in Telecom domain for more than 7 years including Operations and Infrastructure, Service Level Management, Process & Audits, Security, Team management goals and Operational excellenceExpertise in managing project activities entailing project planning, resource administration, execution, risk mitigation, process compliance and coordination/ liaison with external agencies.Proficient in ensuring that the goals of the Incident Management process are achieved while restoringnormal service as soon as possible based on customer perspective and within defined SLA.Efficiently in cross-functional coordination with vendors, consultants, clients and other stakeholders for successful completion of projectsExperience in IT Infrastructure Management, Systems Administration & Networking with technical expertise in the implementation, operations and support functions of mission-critical business solutions using IT as a tool.

Education

• RSP

  Bachelor of Commerce (B.Com.)

  1996 — 1999

Skills

• Security
• Service Level Management
• Invoicing
• Vendor Management
• Team Management
• Service Delivery
• Itil
• Telecommunications
• IT Service Management
• Windows Server
• Sla
• Project Management
• Switches
• Pre-Sales
• Vpn
• Integration
• Data Center
• Network Administration
• IT Management
• Cisco Technologies
• IT Operations
• Management
• Project Planning
• Ccna
• Dns
• Ip
• Network Security
• Troubleshooting
• Networking