Susan Smith
- Role
- Change Management Consultant at NeuraFlash
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Susan Smith
As an outcomes-driven Change Manager, I specialize in guiding companies through the…
Experience
Change Management Consultant
Aug 2022 — Present
NeuraFlash is the leading AI and Consulting Partner of Amazon and Salesforce. We are obsessed with helping our customers transform their contact centers with AI-Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens, and Salesforce ecosystem with Service Cloud, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
Education
Trailhead by Salesforce
Salesforce Associate Certification
Franklin Covey
Certified, Time Management
Tom Peters Company
Certified, The Leadership Challenge
Trailhead by Salesforce
Salesforce AI Certification
Kennesaw College
Business Administration and Management, General
1984 — 1987
Trailhead by Salesforce
Salesforce Strategy Designer
Achieve Global
Certified, Professional Selling Skills & Customer Service Excellence
Langevin
Certified, Corporate Trainer
Skills
- Social Media
- Team Building
- Advertising
- Entrepreneurship
- Customer Service
- Business Planning
- Account Management
- Networking
- Business-to-Business (B2b)
- New Business Development
- Catering
- Sales Operations
- Marketing
- Direct Sales
- Operations Management
- Strategy
- Management
- Property Management
- Virtual Office
- Business Strategy
- Sales Management
- Sales
- Video Conferencing
- Contract Negotiation
- Telephone Skills
- Small Business
- Direct Mail
- Selling
- Real Estate
- Training
- Recruiting
- Negotiation
- Crm
- Customer Satisfaction
- Team Leadership
- Customer Retention
- Clerical Work
- Leadership
- Strategic Planning
- Budgets
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