Susan Silma
Leading Member Engagement Transformation @OMERS
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WORK HISTORY
Leading Member Engagement Transformation @OMERS
My goal is to bring a member lens and transform member-facing communications, processes and technology to engage members and meaningfully enhance their understanding of the complex issues around their pensions and retirement. The pension industry is complicated and heavily regulated. It has its own language and acronyms, and is difficult for members to understand and navigate. Applying a member-first lens, I work with cross-functional teams to incorporate a holistic view of the member.• reimagining difficult concepts, embracing plain language and behavioural insights in communications.• modernizing processes and technology.• reinvigorating training and change management processes.
EDUCATION
Schulich School of Business
Master of Business Administration (MBA)
York University - Osgoode Hall Law School
Bachelor of Laws (LLB)
SKILLS
ABOUT SUSAN SILMA
Most firms think they have to choose between strict regulatory compliance and a great…
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