Susan Richards
Founder & Owner, Leadership, Culture and Change Champion. Delivering results and improving HR\'s business impact while creating calm out of chaos!
- Role
- Founder & Managing Partner at Sapient Insights Group
- Location
- Pensacola, FL, US
- LinkedIn followers
- 500 followers
About Susan Richards
Over the last 30 years, Susan has guided hundreds of clients to successful HR Business outcomes by designing and delivering solutions for their most challenging issues. From selecting and implementing HR technology solutions to reimagining how teams organize to drive maximum value and creating new service delivery models, Susan\'s experience enables her to quickly identify methods to improve HR\'s impact on the organization. Susan founded Sapient Insights Group to empower HR leaders to become more effective business partners. She serves clients across multiple industries, including manufacturing, healthcare, financial services, consumer business, public sector, and professional services. Susan\'s subject matter expertise includes HRIS strategy and optimization, change leadership, Human Capital Strategy design and implementation, Service Delivery Model design and implementation, and HR/Payroll business process optimization.
Experience
Founder & Managing Partner
Jan 2013 — Present · Pensacola, FL, US
Delivering business-focused solutions for complex Human Capital, Leadership, Culture, and Change issues. Areas of expertise include Enterprise Change Management, HR transformation, talent management, HR strategy, program and project management, service delivery design and implementation, business process optimization, HRIS Strategy, and solution design.
Education
Maryville College
BA, Psychology
1984 — 1988
Maryville College
Bachelor of Arts - BA
Virginia Commonwealth University
MBA, HR
1988 — 1991
Skills
- Human Resources
- Personnel Management
- HR Consulting
- Performance Management
- Crm
- Business Process Improvement
- Human Capital
- Executive Coaching
- Leadership
- Workday
- Business Strategy
- Performance Improvement
- Management
- Strategic Planning
- HR Transformation
- Sap
- Change Management
- Talent Management
- Organizational Design
- Management Consulting
- Executive Search
- Benefits Administration
- Talent Acquisition
- Lawson Hris
- Organizational Effectiveness
- Workforce Planning
- Peoplesoft
- Consulting
- Global Outsourcing
- Strategic HR
- Business Transformation
- Strategy
- Succession Planning
- Professional Services
- Shared Services
- Culture Change
- Hris
- Vendor Management
- Recruiting
- Business Planning
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