Susan Deleon Sandoval

Sales Market Operations Lead Analyst @Cigna Healthcare

Los Angeles, CA, US
EMAILS
s••••••••@cigna.com
MOBILE NUMBERS
+18•••••••83

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WORK HISTORY

Sep 2024 — Present

Sales Market Operations Lead Analyst @Cigna Healthcare

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Glendale, CA, US

Leadershipo Led initiatives within the Future of Work committee to promote employee engagement and facilitate a smooth return to the office.Project Managemento Planned and executed two community service projects: assembling and distributing hygiene kits to homeless individuals and coordinating the fulfillment of holiday wish lists for a family.o Oversaw facility operations and ensured comprehensive emergency preparedness, including the planning and execution of yearly fire drill.Analyticso Audited the discretionary budget tracker, corrected spending errors, and revised the budget positively by Drove informed sales operations decisions by developing and delivering comprehensive sales reporting and analysis using Salesforce and Tableau.Organization and Time Managemento Administered key financial processes supporting sales, including Producer Incentive Plan reconciliation and audit, Optional Services Spend, and Producer Business Development, and Community Engagement Spend tracking.

EDUCATION

N/A

University of Redlands

Bachelor of Business Administration (BBA)

N/A

California State University, Los Angeles

Certificate of Completion

N/A

Glendale Community College

Associate of Arts

SKILLS

Microsoft OfficePowerpointMicrosoft ExcelConference CoordinationCustomer ServiceProperty & Casualty InsuranceOperations ManagementClaims ManagementManagementRecords ManagementOutlookTeamworkRisk ManagementTime ManagementQuality AssuranceCall CenterMicrosoft PowerpointCall CentersProject ManagementHuman ResourcesVisioBusiness Process ImprovementRecruitingOffice AdministrationClaimMicrosoft WordCalendaringInsuranceLeadershipTrainingCustomer Satisfaction

ABOUT SUSAN DELEON SANDOVAL

Operations Leader | Driving Efficiency and GrowthPassionate leader with a successful track record record of streamlining administrative operations and optimizing performance across multiple business units.Fosters a culture of compliance and continuous improvement by implementing and enforcing clear policies and procedures to ensure operational excellence.Champions process improvement by collaborating on new initiatives to boost efficiency and effectiveness. Empowers teams through comprehensive training and guidance, ensuring adherence to high operational standards. Leverages data analysis and regular audits to identify and implement improvements, driving measurable results.

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