Susan Bell

About Susan Bell

I\'ve spent 20+ years at the intersection of technology, narrative, and influence — helping some of the most iconic names in enterprise tech shape how the market sees them.My career spans the full communications spectrum: from agency PR to corporate communications, product launches to analyst relations, regional programs to global strategy. I\'ve worked across some of technology\'s most consequential moments — the open-source revolution, the rise of cloud, and now the agentic AI era — always in the role of helping companies articulate what they\'re building and why it matters.Today I lead Analyst Relations for one of enterprise technology\'s most watched AI stories, partnering closely with product, executive, and marketing teams to shape market perception, drive influence, and build the kind of analyst credibility that holds up under scrutiny.What I\'ve learned after two decades: the companies that win the narrative don\'t just have great products — they have people who can translate complexity into conviction, build trust before it\'s needed, and stay three steps ahead of how the market is thinking. That\'s the work I love. That\'s what I do

Experience

1. Senior Director, Head of Analyst Relations- Ai Platform

   ServiceNow

   Feb 2025 — Present

Education

• Northwestern University

  Master of Science - MS

• Chatham University

  Bachelor’s Degree

Skills

• Management
• Team Building
• Crm
• Business Development
• Marketing Communications
• Industry Analyst Relations
• Event Management
• Product Marketing
• Global Marketing
• Product Management
• Cloud Computing
• Integrated Marketing
• Strategic Partnerships
• Marketing
• Customer Relations
• Leadership
• Enterprise Software
• Strategy
• Mentoring
• Internal & External Communications
• Big Data
• Team Leadership
• Public Relations
• Go-to-Market Strategy
• Cross-Functional Team Leadership
• Social Media Marketing
• Program Management