Susan Kent

About Susan Kent

I am a dynamic and focused Market Director, promoted from a Senior Design Consultant role with a proven track record as the #1 salesperson for the last three years at Artisan Custom Closets Family of Brands. Recognized as the designer of choice by top custom home builders in the area, I specialize in transforming raw home blueprints into innovative design solutions that align perfectly with budget allocations, home design preferences, and personal style choices. My strength lies in my ability to consult with clients, consistently achieving a 100% satisfaction rating through attentive service and a deep understanding of their needs.Key Skills-Sales Strategy Development-Customer Consultation-Budget Allocation and Management-Home Design Integration-Project Management-Relationship Building-Presentation and CommunicationIn my role, I have spearheaded sales efforts and developed custom closet designs for high-profile clients, ensuring practical and aesthetically pleasing solutions. With an outstanding closing rate of over 80%, I consistently exceed company targets and deliver projects with a flawless error rate, emphasizing precision and quality in all deliverables.

Experience

1. Market Director

   Artisan Custom Closets

   Aug 2024 — Present

   Team Development: Passionate about mentoring and developing sales professionals. Expertise in training teams to deliver outstanding service, close deals effectively, and achieve personal and organizational goals.• Client-Centric Approach: Skilled at cultivating strong relationships with high-end clients, designers, and architects. Focused on understanding unique needs to deliver personalized solutions and ensure the highest level of customer satisfaction.• Strategic Planning: Adept at developing and executing comprehensive sales plans, pricing models, and forecasting strategies to align with company goals and market demands.• Cross-Functional Collaboration: Collaborates closely with marketing, design, and production teams to streamline processes and create seamless customer experiences from concept to completion.• Product Knowledge: Deep understanding of the custom closet and home storage industry, with expertise in high-quality materials, innovative design solutions, and emerging trends in home organization.

Education

• Purdue University

  Bachelor of Arts - BA

  1996 — 2000