Susan Kaplan

About Susan Kaplan

I am an Operations-focused Site Administrator who excels at bringing structure, clarity, and reliability to fast-paced environments. At ENGIE, I oversee daily site operations, coordinate communication across engineering, operations, Capex, and executive teams, and manage procurement, vendor partnerships, invoicing, training logistics, and critical documentation for the Georgetown University portfolio.My career foundation spans operations, client support, technical recruiting, IT support, customer experience, and administrative leadership. This diverse background gives me a unique ability to solve problems quickly, collaborate across departments, and manage information with accuracy and accountability.I am also building capability in Safety, Risk Management, and Root Cause Analysis (RCA). My strengths in documentation, incident reporting, data analysis, vendor compliance, and communication translate naturally into safety-related functions, and I am actively pursuing learning opportunities that will support that transition over the next 1–2 years.What I’m known for: Streamlining operations and resolving issues before they escalate Managing vendors, budgets, purchase orders, and contract support Coordinating training, safety documentation, and compliance tasks Delivering reliable reporting, scheduling, and communication Supporting leadership with professionalism, confidentiality, and strong judgment Creating structure, improving processes, and driving clarityI’m energized by helping teams operate more smoothly, ensuring accuracy and reliability in every workflow, and contributing to safer, stronger, and better-organized operations.

Experience

1. Site Administrator

   ENGIE North America Inc.

   Mar 2025 — Present · Washington, DC, US

   Operations • Procurement • Vendor Management • Compliance SupportManage day-to-day site operations supporting 50+ staff and contractors across Operations, Engineering, Capex, and Executive leadership.Generate, track, and close 100+ purchase orders monthly, ensuring 100% on-time vendor payment and rapid resolution of billing discrepancies.Coordinate with 15+ vendors and service providers (maintenance, PPE, transportation, parking, equipment support) to ensure reliable service delivery.Maintain training plans, compliance logs, and documentation for GPI Learn; upload and track safety-related lessons, learning modules, and performance dashboards.Support internal safety communication by maintaining reports, incident files, and regulatory documents for review.Prepare weekly and monthly operational reports, schedules, and budget summaries with high accuracy and attention to detail.Organize and execute high-visibility events, VIP site visits, and leadership meetings with zero service failures.Manage org charts, master calendars, ISN data, vendor records, and document control systems.Partner with Operations and Capex leaders to streamline processes and improve internal workflows.Lead KUDOS recognition program on behalf of the CEO; track participation, trends, and engagement KPIs.Serve as the primary communication bridge between GU stakeholders, ENGIE executives, vendors, and site personnel.

Education

• Jones International University

  Master of Business Administration, Global Enterprise Management

  2012 — 2014

• Western International University

  Associate of Science, Information Technology

  2005 — 2007

• University of Phoenix

  BS, Information Technology / Information System Security

  2007 — 2009

Skills

• Job Coaching
• Active Directory
• Itil
• B2b Ecommerce
• Customer Retention
• Mcdst
• Blackberry Enterprise Server
• Professional Services
• Customer Service
• Inside Sales
• Microsoft Certified Professional
• Rsa Securid
• Service Operations
• Candidate Screening
• Patch Management
• Computer Security
• Interview Coaching
• Hiring
• Management
• Business Correspondence
• General Business Administration
• Recruiting
• Temporary Placement
• International Business
• Sales Process
• Web Design
• Technical Recruiting
• Microsoft Office
• Candidate Assessment
• Information Technology
• Resume
• Security Clearance
• Social Networking
• Global Business Development
• Security
• Market Research
• International Marketing
• Mcp
• Cold Calling
• Candidate Generation