Susanna N.

About Susanna N.

Results-driven Sales & Business Development Leader with 18+ years of experience in IT staffing, recruitment operations, and client delivery across global markets.I specialize in driving revenue growth, managing end-to-end client delivery, and building scalable talent solutions for leading IT services organizations. Over the course of my career, I have successfully closed 500+ positions across diverse technologies, supporting enterprise hiring needs and business expansion.My expertise includes:Client Delivery & Engagement across global marketsVendor Management & Strategic PartnershipsProcurement & Stakeholder ManagementRisk Management & Delivery GovernanceEnd-to-End Staffing Lifecycle Management (RPO/MSP Models)I have extensive experience working closely with vendor procurement teams, client acquisition teams, and internal stakeholders, ensuring seamless coordination across all stages of the hiring lifecycle. I manage the complete end-to-end process, including MSA agreements, onboarding workflows, compliance, and smooth transition of candidates across payroll/vendor/subcontracting structures.I am well-versed in handling critical processes such as NOC management, vendor onboarding, contract transitions, and ensuring smooth execution from requirement to deployment, maintaining compliance and operational efficiency at every stage.With a consultative and solution-oriented approach, I collaborate with leadership teams to align hiring strategies with business objectives, ensuring long-term partnerships and consistent delivery excellence.Passionate about building strong relationships, optimizing processes, and delivering measurable outcomes, I bring a strategic and execution-focused mindset to every engagement.Open to connecting with organizations and professionals looking to drive growth through effective talent and client delivery strategies.

Experience

1. Assistant Vice President Sales

   Bizoforce - The Innovation Platform Accelerating Digital Solutions for Enterprises

   Jan 2025 — Present · Mumbai, IN

   Key Responsibilities:Business Development:Develop and execute strategic sales plans to drive revenue growth in staffing & recruitment.Identify new business opportunities, expand the client base, and build strong industry networks.Develop and maintain relationships with key decision-makers and stakeholders.Collaborate with internal teams to create customized staffing solutions for clients.Staffing & Recruitment Operations:Oversee end-to-end staffing and recruitment operations, ensuring efficiency and quality delivery.Work closely with recruiters to optimize hiring strategies and fulfill client requirements.Ensure compliance with industry standards, client expectations, and company policies.Monitor market trends and emerging recruitment technologies to improve processes.Client Servicing & Account Management:Act as a primary point of contact for key clients, ensuring high satisfaction and engagement.Address client concerns, provide innovative solutions, and maintain long-term partnerships.Conduct regular business reviews and identify opportunities for account growth.Collaborate with delivery teams to ensure seamless execution of staffing solutions.

Education

• Calorx Teachers’ University

  Master of Commerce, Commerce

• Calorx Teachers University

  Bachelor of Commerce , Commerce

Skills

• Client Acquisition
• Team Building
• Management
• Sales Process
• Business Planning
• Client Development
• Recruiting
• Business Development
• Account Management
• Client Retention
• Corporate Development
• Client Communications
• Staffing Services
• Human Resources
• Marketing Strategy
• Technical Recruiting
• Consulting
• Recruitments
• Client Co-Ordination
• Global Business Development
• Rpo
• International Business Development
• Benefits Negotiation
• Talent Acquisition
• Business Strategy
• Sales Presentations
• Inside Sales
• Strategic Partnerships
• Client Engagement
• Online Marketing
• Sales Recruitment
• Crm
• Team Management
• Executive Search
• Email Marketing
• Screening
• Customer Retention
• Training
• New Business Development
• Lead Generation