Susannah S.
Head of Business Support & Vulnerable Customers @Funding Circle UK
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WORK HISTORY
Head of Business Support & Vulnerable Customers @Funding Circle UK
EDUCATION
Avado
Human Resources & People Management
ABOUT SUSANNAH S.
I am a dedicated People Manager with over six years of experience in the financial services and fintech sectors, with a strong commitment to promoting employee wellbeing and fostering diverse and inclusive work environments. As an ambassador for \"FC Women,\" I champion initiatives that address workplace challenges faced by women and gender minorities. In my current role, I have implemented company-wide employee well-being guidance and support processes, onboarded an external mental health well-being app, and developed inclusive learning and development training for over 300 employees. These efforts have significantly enhanced employee satisfaction, reduced errors, and boosted overall team performance.My expertise lies in creating high-performing, inclusive teams that thrive in highly regulated sectors. I have a proven track record of aligning team efforts with company goals, driving engagement through strategic people initiatives, and supporting vulnerable customers with formal accreditations. I am adept at managing the entire employee lifecycle, from recruitment to ongoing development, fostering a positive work culture that prioritises staff well-being. By leveraging my skills in leadership, mental health and well-being, DEI, and change management, I strive to create workplaces where every employee feels valued and empowered to succeed.
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