Susannah Mechem
Professional Services Leader | Enterprise Software Implementation | Project Management | Client Relationship Management
- Role
- Chief Operations Officer at Dennison & Associates
- Location
- Falls Church, VA, US
- LinkedIn followers
- 500 followers
About Susannah Mechem
As Chief Operations Officer at Dennison & Associates, I am responsible for operations and business development for a technology consulting firm dedicated to helping associations thrive through smarter technology and more efficient operations. Our team of seasoned consultants brings decades of hands-on experience in the association space, allowing us to deliver insight-driven solutions that are both practical and impactful.At Dennison & Associates, we guide clients through software selection and implementation, conduct technology and operational assessments, and offer strategic counsel to ensure systems and processes align with organizational goals. I work closely with clients to understand their challenges, shape tailored solutions, and see them through to successful outcomes.My passion lies in helping mission-driven organizations use technology more effectively—whether it\'s modernizing legacy systems, improving internal workflows, or ensuring major tech investments deliver real value. It’s incredibly rewarding to be part of a team that not only understands associations but is deeply committed to their success.Prior to joining Dennison & Associates, I spent over a decade leading the Professional Services division at Personify Corp, where I oversaw the implementation of enterprise CRM/AMS solutions for association clients. I was responsible for ensuring project success through strong operational management, client engagement initiatives, and a focus on continuous improvement. That experience gave me a deep appreciation for the intersection of technology, people, and mission-driven work—an approach I continue to bring to every client engagement today.
Experience
Chief Operations Officer
Dec 2024 — Present
Education
Virginia Tech
Bachelor of Arts (B.A.), Economics
1991 — 1995
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