Susanna Matter

About Susanna Matter

Detail‑oriented IT and operations professional with 15+ years of experience supporting technology initiatives, improving business processes, and coordinating cross‑functional workflows in global enterprise and healthcare environments. Strong background in governance support, structured project activities, requirements analysis, documentation management, and stakeholder communication across technical and non‑technical teams. Experienced in producing HLD/LLD technical designs, supporting network and infrastructure projects (WAN, LAN, WLAN, IPT, Security), preparing change‑management and operational documentation, and assisting with testing and implementation activities. Skilled in executive‑level coordination within academic healthcare settings, including complex scheduling, technical and scientific documentation, event coordination, confidential communication, and workflow optimization.Advanced proficiency in Microsoft Office, Excel, Visio, PowerPoint, and SharePoint with strong analytical, organizational, and problem‑solving abilities. Fluent in English, German, Arabic, and French. Certified PMP and Mini MBA, with a strong technical grounding in enterprise network design and infrastructure developed through hands‑on work aligned with Cisco professional standards. Demonstrated ability to support IT governance, structured project execution, and continuous process improvement in high‑pressure, fast‑paced environments.

Experience

1. Retail Personal Banker

   Fifth Third Bank

   Oct 2025 — Present · Naples, FL, US

   Primary focus of engaging in consultative conversations with our customers to develop deep, long lasting relationships with them, uncover and understand their needs, and recommend appropriate solutions that improve their lives and the well-being of our communities by putting the customer at the center.

Education

• Deutsche Schule der Borromäerinnen (DSB)

  Science High School Degree + Deutsches Sprachdiplom

• Cairo University

  Bachelor's Degree, Faculty of Engineering

  1998 — 2003

Skills

• Customer Service
• Sip
• Internet Protocol (Ip)
• English
• Service Delivery
• IT Service Management
• Ip
• Business Development
• Outsourcing
• Network Design
• Wan
• Wide Area Network (Wan)
• German
• Ccna
• Voice Over Ip (Voip)
• Firewalls
• Cloud Computing
• French
• Managed Services
• Linux
• Telecommunications
• Analysis
• Cisco Systems Products
• Voip
• Data Center
• Cisco Technologies
• Multiprotocol Label Switching (Mpls)
• Mpls
• Project Planning
• Pre-Sales